Nadirah Ramli
@nadirahramli
Client-focused service delivery lead with 7+ years in data centres.
MalaysiaWhat I'm looking for
I am a service delivery and client management professional with over seven years' experience supporting data centre, construction, and cleanroom clients. I have acted as Key Account Manager, ensuring client satisfaction and smooth end-to-end service delivery.
I excel at stakeholder communication and cross-functional coordination, working closely with Technical, Finance, and Operations teams to deliver projects, manage proposals, and negotiate contracts, pricing, and SLAs.
My day-to-day strengths include PO follow-ups, payment tracking, invoicing and collections, preparing cost estimates for PM and one-time jobs, and using CRM tools like Salesforce for performance tracking and job planning.
I bring practical operational experience in preventive maintenance planning, inventory tracking for spare parts, and presenting regional updates to negotiate service terms — all while supporting marketing and client outreach initiatives.
Experience
Work history, roles, and key accomplishments
Service Delivery Executive
CSF Advisers Sdn. Bhd.
Jan 2021 - Present (4 years 9 months)
Acted as key account manager ensuring client satisfaction and smooth service delivery across data centre and cleanroom projects; negotiated contracts and SLAs and prepared cost estimates to meet company goals.
Project Management Executive
Octagon Maju Sdn Bhd
Jan 2019 - Dec 2020 (1 year 11 months)
Prepared claims and pricing for project maintenance, represented the company in regional meetings, and used Salesforce to analyze CRM data for performance tracking and job planning.
Planned Preventive Maintenance
Lufter Sdn Bhd
Jan 2017 - Dec 2018 (1 year 11 months)
Developed and managed monthly and annual maintenance schedules, tracked spare parts inventory, and handled payment-related tasks including PO follow-ups and invoicing to support maintenance operations.
Administrative Assistant
SANQ Tech Sdn. Bhd.
Jan 2021 - Present (4 years 9 months)
Supported HR and payroll operations by monitoring attendance, preparing monthly payslips, and issuing client invoice claims to assist billing and collections.
Education
Degrees, certifications, and relevant coursework
UMUniversiti Teknologi MARA
Bachelor of Administrative Science, Administrative Science
2013 - 2016
Completed a Bachelor of Administrative Science degree at Universiti Teknologi MARA from 2013 to 2016.
UMUniversiti Teknologi MARA
Diploma, Office Management
2010 - 2012
Completed a Diploma in Office Management at Universiti Teknologi MARA from 2010 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Social media
Job categories
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