Myhanh Ha

I am a technically minded and highly organised junior IT professional with hands-on experience supporting hardware, maintaining data accuracy, and executing process-driven tasks.

At the University of Greenwich I managed day-to-day support desk activity as a Faculty Technology Officer, triaging and prioritising requests, investigating system and access issues, and owning incidents through resolution or escalation.

I produce clear documentation and maintain accurate trackers to improve visibility and enable continuous improvement, and I have supported onboarding, configuration checks, and access audits for new users, systems, and services.

Previously I delivered frontline technical support in a ticket-driven environment and worked in HR administration maintaining structured records and databases, bringing strong attention to detail and the ability to work independently in fast-paced, time-limited environments.