At Reliance General Insurance, I manage the motor claim process from start to finish, including claim investigation, settlement quality checks, and total-loss and cash-loss settlements under policy provisions and IRDIA guidelines.
I established cashless and preferred network garages in Haryana, and focus on repairability, repair-cost mitigation, and turnaround time. I also conduct surveys through live streaming and review external surveyors’ reports and assessments.
Previously, as Assistant Manager at ROYAL SUNADARAM GENERAL INSURANCE COM. LTD, I conducted more than 3,000 physical or live-streamed surveys and prepared technical reports for disputed claims. I also investigated suspected fraud and misrepresentation and held financial approval authority up to 50K.
Earlier, at Reliance General Insurance, I conducted more than 2,700 surveys and handled evidence gathering, disputed-claim reports, and total-loss and cash-loss settlements. At INFINITY HONDA (A UNIT OF FRONTIER VEHICLE PVT. LTD. ), I handled customers and the FNOL-to-insurance-to-bodyshop process.
