Muskan Kanojia
@muskankanojia3
Adaptable Customer Service professional with a background in high-volume hospitality operations. Leveraging strong communication and conflict resoluti
IndiaWhat I'm looking for
I contribute to my organization’s growth by acting as a positive catalyst through my technical expertise and innovative acumen. As a Backend Team Manager in the Loan Department, I oversaw end-to-end backend operations including loan processing, documentation, data entry, and compliance support, while leading a team of processors and support staff to deliver accurate, efficient post-application work aligned to regulatory and organizational standards.
I also supported data-driven decision-making as a Credit Card Report Writer, where I designed, developed, and maintained credit card portfolio performance reports by gathering requirements, analyzing data, and building clear, actionable reporting. Most recently, I’ve been working as a Blended Customer Support Executive, handling inbound phone, email, and live chat to resolve queries and provide product/service support with a consistently positive customer experience.
Experience
Work history, roles, and key accomplishments
Provided customer service via phone, email, and live chat to resolve customer queries and offer product/service support. Managed follow-ups and ensured a positive customer experience at each touchpoint.
Backend Team Manager
Generation Next BPO Services
Jan 2022 - Jan 2024 (2 years)
Managed end-to-end backend operations for the loan department, including loan processing, documentation, data entry, and compliance support. Led a team of processors and support staff to ensure post-application activities were completed accurately, efficiently, and in line with regulatory and organizational standards.
Credit Card Report Writer
Nccb Pvt. Ltd.
Jan 2021 - Jan 2022 (1 year)
Designed, developed, and maintained credit card reports focused on credit card portfolio performance. Gathered requirements, analyzed data, and produced actionable reports to support credit card team decision-making and reporting needs.
Education
Degrees, certifications, and relevant coursework
Bharti College (NCWEB), University of Delhi
Bachelor of Arts, Arts
2020 - 2023
Completed a B.A Programme at Bharti College (NCWEB), University of Delhi from 2020 to 2023.
CBSE Board
10+2 (CBSE), Higher Secondary Education
2007 - 2020
Completed 10+2 education under the CBSE Board with the provided study period of 2007 to 2020.
CBSE Board
10th (CBSE), Secondary Education
2007 - 2017
Completed 10th education under the CBSE Board with the provided study period of 2007 to 2017.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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