Open to opportunities

Muneeb Khurshid

@muneebkhurshid

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Experienced support specialist with a background in civil engineering.

Pakistan

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What I'm looking for

I seek a role that values innovation and offers opportunities for growth.

I am a dedicated support specialist with over three years of experience in remote customer service, particularly in the digital advertising sector. My role at Monetizemore involved optimizing ad inventory and performance, ensuring compliance with Google policies, and providing technical troubleshooting for clients. I take pride in my ability to enhance customer satisfaction through effective communication and process improvements.

Prior to my current position, I served as an Admin and Support Manager at New Horizons Co., where I led a team to meet client expectations and fostered a positive work environment. My background as a Site Engineer and Estimation Engineer in Qatar has equipped me with strong project management skills and a keen understanding of construction processes. I am committed to continuous learning and professional development, currently pursuing PMP certification.

Experience

Work history, roles, and key accomplishments

Support Specialist

MonetizeMore

Jan 2021 - Jan 2024 (3 years)

Provided over 3 years of remote support as a specialist, focusing on ad inventory management, compliance with Google policies, and technical troubleshooting. Enhanced customer support processes and maintained professional communication with clients to ensure business growth.

Customer Support Google Ad Manager HTML CSS Technical Troubleshooting Communication Process Improvement Data Analysis Remote Work

Admin and Support Manager

New Horizons Co.

Sep 2017 - Jan 2021 (3 years 4 months)

Led a team in marketing and documentation, ensuring timely task completion and quality standards. Facilitated communication within the team and with stakeholders, while preparing regular updates for management.

Team Leadership Project Management Communication Marketing Documentation Process Improvement Agile Methodologies Time Management Presentation Skills

Site Engineer

Nawar Khan Trading and Contracting W.L.L.

May 2016 - Sep 2017 (1 year 4 months)

Managed construction activities and coordinated between clients and teams on various projects, ensuring quality standards and timely inspections. Prepared daily progress reports and invoices.

Quality Assurance Reporting Team Collaboration Technical Knowledge Logistics Coordination Compliance Problem Solving

Estimation Engineer

Al Bawakir Unicon

Dec 2014 - May 2016 (1 year 5 months)

Collaborated with clients to finalize project specifications and prepared technical documents for bidding. Managed vendors and subcontractors while ensuring compliance with project requirements.

Cost Estimation Technical Documentation Vendor Management Compliance Projects Risk Assessment Team Coordination Budgeting

Internee Engineer

NESPAK

Jul 2013 - Aug 2013 (1 month)

Gained hands-on experience in the construction of the Naluchi Bridge project, observing and assisting in various engineering tasks.

Construction Observation Team Collaboration Technical Knowledge Communication Problem Solving Time Management Report Preparation Compliance

Education

Degrees, certifications, and relevant coursework

National University of Science and Technology

Bachelor of Civil Engineering, Civil Engineering

2010 - 2014

Grade: 3.01/4.0

Completed a Bachelor of Civil Engineering with a cumulative GPA of 3.01/4.0, focusing on the principles of civil engineering, design, and construction management.