Muna Matouq

Managed and resolved high-volume, complex technical cases regarding platform configuration and data analytics through chat, email, and phone in Japanese and English. Prioritized and multitasked urgent client requests to ensure rapid resolution times while maintaining high customer satisfaction scores.

Prepared matcha-based drinks and managed orders to ensure timely delivery and product quality. Responded to customer inquiries and contributed to a positive customer experience through friendly and efficient service.

Coordinated legal documentation processes, ensuring accuracy and compliance for visa and court submissions. Ensured accuracy and timely handling of sensitive paperwork in compliance with official requirements.

Organized a university-wide fundraising event that raised money for multiple NGOs. Developed and executed engagement strategies to raise awareness about volunteerism and social impact.

Supported event logistics and guided attendees, demonstrating adaptability and organizational skills in fast-paced settings.

Organized presentations on global issues such as displacement and refugee rights. Managed fundraising events and environmental initiatives, and supported proposal writing for events including budget allocations and stakeholder communication.

Tutored disadvantaged children (ages 6-12) in English, Japanese, and Math, reinforcing education as a tool for empowerment.

Taught English to children aged 5–15 using structured lesson plans and interactive activities. Maintained student records and class logistics using Excel and adapted lessons to meet individual needs.

Master of International Development with relevant coursework in policy analysis, children, youth and development, and critical social policy. Thesis on children and care work in Japan.

Bachelor of Law and Political Science with relevant coursework in contemporary Japanese politics, sociology of law, and migration issues. Thesis on the right to development.

High school education at King's Academy in Jordan.