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Mukund Ningannavar

@mukundningannavar

Supply chain and resource planning professional at EY who supported resource allocation and contributed to the Central Demand Intake team.

India

Message

At EY, I supported skill-based resource allocation, prepared availability and utilization reports, and monitored demand trends to help teams plan staffing. I also contributed to the Central Demand Intake team during its early stages, assisting with process setup and team operations.

At Squadstack, I coordinated assessment delivery and user support, then worked with clients to understand their needs and monitor service levels. My work has also included seller operations, quality analysis, customer service, and client servicing.

Experience

Work history, roles, and key accomplishments

Advanced Analyst

Jan 2023 - Jan 2025 (2 years)

Coordinated with business teams to ensure skill-based headcount fulfillment for engagements, generated availability and utilization reports, and analyzed data to optimize resource utilization. Contributed to the Central Demand Intake team and hosted engagement activities.

Resource Allocation Utilization Reporting Data Analysis Process Improvement Stakeholder Communication Microsoft Office Google Workspace

Supply Associate / Supply Success Manager

Squadstack

Jan 2022 - Jan 2023 (1 year)

Coordinated with users and product teams to ensure timely delivery of assessments, provided exceptional service, and analyzed user data for process improvements. Developed client relationships, monitored KPIs, and coordinated with internal teams to ensure service delivery.

Customer Service Data Analysis Documentation KPI Monitoring SLA Management Customer Relationship Management Google Meet

Quality Analyst

Grassroots BPO

Jan 2021 - Jan 2022 (1 year)

Audited calls, provided feedback to advisors, briefed on SOP updates, and coached on soft skills and customer handling. Conducted weekly calibrations with clients and attended customer calls to understand trends.

Call Auditing Feedback Soft Skills Training Customer Handling Calibration QA Tools

Business Development Executive

On-Ave Digitals

Jan 2020 - Jan 2021 (1 year)

Identified and generated leads, collaborated with content creators, built relationships with social media pages, and pitched meme marketing and digital marketing services to clients.

Lead Generation Digital Marketing Client Engagement Social Media Content Collaboration

Operations Executive

Startek Aegis

Jan 2019 - Jan 2020 (1 year)

Managed inbound and outbound seller calls, provided support on listing issues and SKU management, and assisted sellers in creating product catalogs. Collaborated with internal teams to ensure accurate product information.

Seller Support Catalog Management Troubleshooting Communication Skills Microsoft Office

Client Servicing

Adicent Designs

Jan 2016 - Jan 2017 (1 year)

Met with restaurant owners to pitch the Mumum service, collected menus for integration, assisted in creating advertisements, and organized promotional events.

Client Servicing Sales Pitching Event Coordination Advertising