Open to opportunities

Mukesh mandal

@mukeshmandal

Message

Bilingual customer support professional fluent in Mandarin and English.

Nepal

Message

What I'm looking for

I seek a customer-focused role where I can use my bilingual skills and technical tools to improve customer experiences, collaborate with a supportive team, and grow into broader support or operations responsibilities.

I am a bilingual customer support professional fluent in Mandarin and English, experienced in delivering exceptional service across phone, chat, and email channels. I resolve inquiries with empathy and clear communication while collaborating effectively with teams to ensure positive customer experiences.

I am adept with tools and technical skills such as SQL, Python, Salesforce, Excel and project management practices, and I am committed to fostering team cohesion and continuous improvement in customer support operations.

Experience

Work history, roles, and key accomplishments

Civil Engineering Intern

Tilathi Koiladi Gaupalika

Supervised day-to-day site activities including concreting, brickwork, plastering, and leveling; prepared daily progress reports and assisted senior engineers with material estimation and quality control during a 3-month internship.

Site Supervision Autocad Progress Reports)Quality Control Safety Compliance Progress Reports

Customer Support Specialist

Unknown

Bilingual customer support professional fluent in Mandarin and English, delivering exceptional service across phone, chat, and email while resolving inquiries with empathy and clear communication.

Customer Support Mandarin English Salesforce SQL Python Excel Project Management