I've built and operated Ooredoo Qatar's customer-facing conversational AI platform, serving web, mobile, and WhatsApp traffic at roughly 5,000 conversations per day. I led its evolution from a single-pass RAG service into a LangGraph-based multi-agent platform with MCP tooling, agent handoffs, and independently scalable Azure Container Apps.
I own the path from requirements and API design through secure cloud deployment, observability, incident response, and production support. By tuning retrieval and orchestration, adding Redis caching, and optimising Azure OpenAI capacity, I reduced typical end-to-end response latency from about 15 seconds to 5–8 seconds.
My work also includes omnichannel AI solution design for Vodafone Qatar, transaction fraud detection for e& money UAE, banking prediction models, and Urdu-language NLP research. I bring hands-on experience across Python, Azure, distributed integrations, RAG, agentic workflows, and production reliability.
