Open to opportunities

Muhammad Umar Shahzad

@muhammadumarshahzad

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Solutions-focused Network and Technical Support Specialist with extensive experience.

Pakistan

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What I'm looking for

I am looking for a role that offers opportunities for growth and challenges in IT support and network management.

I am a dedicated IT professional with a Bachelor of Science in Computer Science (Hons) from Lahore Garrison University, where I graduated with a CGPA of 3.66. My career has been marked by a strong focus on network and technical support, where I have successfully implemented effective operations and innovative customer support strategies. Currently, I serve as a Senior Officer IT at Wilshire Labs (Pvt) Ltd, where I manage domain joins, user provisioning, and troubleshoot complex system and network issues.

My previous roles have equipped me with a diverse skill set, including the administration of Domain Controllers, DHCP, DNS, and file sharing services. I have a proven track record of installing and maintaining computer hardware and software, as well as performing data backups and restorations. My experience as an IT Support Officer at Bareeze (Pvt.) Ltd. and Solutions Engineering (Pvt.) Ltd. has further honed my troubleshooting abilities and organizational skills, allowing me to prioritize workloads effectively and deliver high-quality support.

Experience

Work history, roles, and key accomplishments

Current

Senior IT Officer

Current

Wilshire Labs (Pvt) Ltd.

Jun 2024 - Present (1 year 2 months)

Administered Domain Controller (DC), Additional Domain Controller (ADC), DHCP, DNS, and SMB-based file sharing services. Troubleshot system and network problems, diagnosing and solving hardware or software faults. Performed domain joins, user provisioning, access rights assignment, and password policies in Active Directory.

Active Directory Domain Controllers DHCP DNS SMB Data Backup System Administration

IT Support Officer

Solutions Engineering (Pvt.) Ltd.

Aug 2023 - Jun 2024 (10 months)

Deployed and configured computer hardware, operating systems, and enterprise applications. Managed NVR Cameras and Troubleshooting, and Attendance Machine Configuration. Used Promox as a virtual environment for maintaining servers and their backups.

System Configuration Operating System NVR Data Backup System Troubleshooting Virtualization

IT Support Officer

Bareeze (Pvt.) Ltd.

Oct 2021 - Aug 2023 (1 year 10 months)

Installed and configured computer hardware, operating systems, and applications. Troubleshot system and network problems, diagnosing and solving hardware or software faults. Installed, configured, and troubleshot local and network-connected imaging devices (printers/scanners).

Application Software Installation Operating System Scanner Configuration System Troubleshooting Data Backup Application Support

IT Support And System Administrator

TechImplement

Sep 2019 - Aug 2020 (11 months)

Developed Organization Units in Active Directory. Maintained User, Group, and Computer Accounts for the AETC Enterprise Network. Gained experience in Computer Network and Management.

Active Directory Account Management Network Management Enterprise Networking IT Support System Administration Data Management

Education

Degrees, certifications, and relevant coursework

Lahore Garrison University

Bachelor of Science, Computer Science

2015 - 2019

Grade: 3.66

Studied Computer Science with a focus on software and hardware. Gained broad-based experience and hands-on skills in network and technical support. Achieved a CGPA of 3.66.