Muhammad Taqi

MT

Looking for a job

Muhammad Taqi

@muhammadtaqi1

IT Support Assistant at TCS Pakistan resolving hardware and software issues and helping users troubleshoot systems and applications.

What I'm looking for

I'm seeking a challenging IT Support Assistant position in a well-reputed organization where I can use my technical skills and experience, contribute to the organization's growth, and enhance my professional skills.

At TCS Pakistan, I provide IT support for hardware and software issues, helping users troubleshoot systems and application problems.

I install, configure, and maintain computer systems and peripherals, and handle user accounts and basic network and connectivity issues.

Earlier, I assisted with system maintenance, software installation, documentation, and data management during an IT Department internship at Virtual University of Pakistan.

Experience

Work history, roles, and key accomplishments

TP

Current

Customer Service Representative (IT Support)

Current

TCS Pakistan

Jan 2023 - Present (3 years 9 months)

Provided IT support to resolve hardware and software issues, assisted with system troubleshooting, and managed user accounts and network connectivity.

Hardware installation Software Installation Troubleshooting System Maintenance User Account Management Networking Fundamentals

PS

Customer Service / Passenger Support

Private Sector

Jan 2021 - Dec 2023 (2 years 11 months)

Provided client support, maintained records and reports, and coordinated with teams to ensure timely service delivery.

Customer Service Record keeping Coordination Problem Solving Multitasking

JT

Telemarketing Representative (IT Products)

J Telemarketing

Jan 2020 - Dec 2021 (1 year 11 months)

Handled outbound calls to communicate IT products and services, built customer relationships, and met daily performance targets.

Telemarketing Communication Skills Customer Relationship Management Persuasion

VP

Internship (IT Department)

Virtual University of Pakistan

Jan 2020 - Jun 2020 (5 months)

Assisted in system maintenance and software installation, supported documentation and data management, and gained teamwork experience.

System Maintenance Software Installation Documentation Data Management Teamwork

Education

Degrees, certifications, and relevant coursework

VP

Virtual University of Pakistan

Bachelor of Business and Information Technology, Information Technology

Pursuing a Bachelor of Business and Information Technology degree, currently in progress.

CM

Cadet College Murree

FSc (Pre-Engineering), Pre-Engineering

Completed FSc (Pre-Engineering) in 2019.

Tech stack

Software and tools used professionally

Google Sheets

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Availability

Looking for a job

Location

Pakistan

Authorized to work in

Salary expectations

50k+ USD

Job categories

IT Support Associate

Skills

IT Support Hardware installation Software Installation System Maintenance Troubleshooting Networking Fundamentals Operating System Computer Operation Printer Setup Peripheral Setup Data Entry Data Management Record keeping File Management PDF Conversion

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