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Muhammad Ramzan

@muhammadramzan6

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Branch manager at Kingdom Group who improved branch efficiency and revenue performance by 25%.

Pakistan

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What I'm looking for

I'm seeking a remote Sales, Business Development, Customer Success, or Operations role where my leadership and client-facing experience can contribute to business growth.

At Kingdom Group, I managed day-to-day branch operations and workflows, contributing to a 25% improvement in overall efficiency and revenue performance through process improvements.

I supervised a team of 10+ staff and worked toward monthly business targets. I also introduced customer-service strategies that improved client satisfaction ratings by 30%.

I monitored KPIs, financial reporting, operational workflows, and compliance with company standards. Staff training and performance evaluations contributed to a 15% reduction in employee turnover.

Earlier, I taught physics at Allama Iqbal High School and Beaconfield High School. I delivered lessons and presentations, supported students, and used digital tools including PowerPoint and online resources.

Experience

Work history, roles, and key accomplishments

Branch Manager

Kingdom Group

Oct 2021 - Aug 2025 (3 years 10 months)

Managed day-to-day branch operations and workflows, contributing to a 25% improvement in overall efficiency and revenue performance through process improvements. Led and supervised a team of 10+ staff, improving productivity and consistently working toward monthly business targets.

Operations Management Team Leadership KPI Monitoring Financial Reporting Customer Service Corporate Trainer Process Improvement Microsoft Office Excel PowerPoint

Physics Instructor

Allama Iqbal High School

Nov 2020 - Oct 2021 (11 months)

Delivered structured presentations and technical explanations to 100+ students, contributing to a 20% improvement in exam pass rates. Developed lesson plans and learning activities around defined objectives and performance outcomes.

Teaching Lesson Planning Presentation Skills Communication Skills Student Assessment PowerPoint Digital Tools

Physics Instructor

Beaconfield High School

Sep 2019 - Oct 2020 (1 year 1 month)

Delivered clear, engaging explanations to secondary-level students and achieved a reported 90% student satisfaction rate. Provided individualized support to improve performance and engagement.

Teaching Communication Skills Student Support Exam Preparation Curriculum Planning Classroom Management