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Muhammad Junaid

@muhammadjunaid21

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Application Support Analyst at PayPoint Group, diagnosing transaction and data issues with SQL.

United Kingdom

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What I'm looking for

I'm seeking an Application Support, IT Support, or Service Desk role in the UK where my technical depth and customer focus can add measurable value.

At PayPoint Group, I supported transaction-processing applications across a live, 24/7 estate. I tested newly released functionality and investigated undocumented errors using root cause analysis and Transact-SQL diagnostics.

I also configured Android-based PIN pad payment devices with Moki MDM and coordinated software updates and integration testing. I managed incidents, problems, and changes through ServiceNow, Halo, Jira, and Salesforce.

At Fort Continental Hotel, I selected and implemented the Munshi10 hotel ERP/MIS platform and trained teams across hotel departments. I also designed and built a CCTV control room with 164 cameras and installed ZKTeco RFID door locks across 73 guest rooms.

Experience

Work history, roles, and key accomplishments

Application Support Analyst

PayPoint Group

Aug 2024 - Sep 2025 (1 year 1 month)

Provided 2nd line technical support for transaction-processing applications, ensuring system uptime and performance. Managed incidents, problems, and changes using ServiceNow, Halo, Jira, and Salesforce, and performed SQL diagnostics and release testing.

ServiceNow Halo Jira Salesforce T SQL Root Cause Analysis Release Testing Incident Management Problem Management Change Management Mitel Moki MDM Android Pin Pads ITIL SLA Management Documentation End User Training

Technical Support Specialist

Zaf Construction Ltd

Sep 2021 - Aug 2024 (2 years 11 months)

Delivered end-to-end IT support across desktops, applications, and networks for a multi-site construction business. Administered Active Directory, managed telecommunications and printing infrastructure, and resolved hardware and software issues.

Active Directory IT Support Network Administration Telecommunications Server Maintenance hardware troubleshooting Software Troubleshooting LAN WAN

IT Manager

Fort Continental Hotel

Sep 2017 - Sep 2021 (4 years)

Led IT strategy, infrastructure, and vendor management for a hotel, aligning technology investment with operational goals. Managed procurement, implemented security systems including CCTV and RFID door locks, and deployed a hotel ERP system.