At ACE Money Transfer, I managed 50–100 daily customer interactions in a regulated financial services environment. I also handled a dedicated retention workflow focused on preventing churn.
I trained and onboarded new team members through systems and SOP walkthroughs, training materials, and hands-on shadowing. I also worked as a technical liaison with ASC/IT, escalating issues and bugs and tracking their resolution through Jira.
While pursuing a BS in Computer Science at Air University, I’m building foundational skills in JavaScript, Next.js, and Express.js. My coursework includes data structures, algorithms, web technologies, software engineering, and object-oriented programming.
