Open to opportunities

Mudassar Hakim

@mudassarhakim

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Software Engineering Leader driving full-stack delivery, platform modernization, and AI-enabled product strategy.

India

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What I'm looking for

I’m looking for a challenging role where I can lead engineering strategy and delivery—building resilient platforms and AI-enabled products—while fostering experimentation, strong engineering practices, and cross-functional execution.

I’m a Software Engineering Leader with over 15 years of full-stack engineering experience in agile production environments. I lead cross-functional engineering teams to architect, build, and deploy complex technical products while improving developer experiences and execution speed.

In my current role at Ernst & Young (Pune) as Senior Software Engineering Manager / Director, I lead 25 direct reportees and deliver 5+ BFSI projects end-to-end, handling 2M+ TPS with 99.99% uptime and optimizing latency by 30% via Redis caching. I also engineered a Multi-Agent AI system using CrewAI and LangChain, improving security vulnerability detection and mitigation efficiency by 40%.

Previously at Amazon (Pune) as Software Development Manager L6 / Leader, I provided strategic direction across data storage and identity management initiatives and achieved operational excellence through ticket reduction (12%) and developer productivity gains (30%), along with $350k annual cost savings by reducing technical debt. I’ve also helped scale a startup into a profitable mid-size B2B & B2C SaaS business, while establishing a culture of experimentation, innovation, and strong engineering practices.

Experience

Work history, roles, and key accomplishments

Current

Senior Software Engineering Manager

Current

Ernst & Young

Jan 2024 - Present (2 years 2 months)

Led 5+ BFSI projects end-to-end, handling 2M+ TPS with 99.99% uptime and reducing latency 30% via Redis caching. Engineered Multi-Agent AI and RAG chatbots that improved vulnerability detection and mitigation efficiency by 40% and cut merchant query resolution time from 2 hours to 15 minutes.

Lang Chain React Java Spring AWS Kubernetes Kafka Redis

Software Development Manager L6

Amazon

Oct 2022 - Oct 2023 (1 year)

Provided tech leadership for Data Storage Service and an Identity Management SaaS product, delivering a 15-minute consistency SLA and improving operational efficiency. Drove ticket reduction (12%), reduced technical debt to save $350k annually, and increased developer productivity with a 30% reduction in ticket creation.

Angular React Java Spring AWS Identity Management Data Storage Redis Spark

Senior Engineering Manager

Delhivery

Apr 2022 - Sep 2022 (5 months)

Implemented CQRS and event-sourcing microservices for first-party logistics applications, supporting audit replay and governance requirements. Led TensorFlow-based data scraping and processing initiatives to streamline data governance and security practices.

AWS Event Sourcing Microservices Terraform Elasticsearch Databricks GraphQL Kafka TensorFlow

Engineering Manager

Western Union

Mar 2018 - Apr 2022 (4 years 1 month)

Provided technical leadership across code/design reviews and delivered bank transaction volumes of 10.36M (2020) and 12.77M (2021), helping increase APN transactions to 13.70M in 2021 and generate ~$95M net revenue. Improved homepage load time by 75% and led GDPR/FMA/KYC/ADA and Dodd-Frank compliance enablement while mentoring engineers into AM roles.

AWS Kubernetes OAUTH2 Redis Snowflake AEM GDPR Compliance SQL

Education

Degrees, certifications, and relevant coursework

ICFAI University, Tripura

Master of Business Administration (MBA), Business Administration

Grade: CGPA 6.9

Completed a part-time MBA from ICFAI University, Tripura, in 2014 with a CGPA of 6.9.

P.E.S. College of Engineering, Aurangabad

Bachelor of Engineering (BE), Computer Science Engineering (CSE)

Grade: 78.69% (Ranked 3rd in department)

Earned a BE in Computer Science Engineering in 2008 from P.E.S. College of Engineering, Aurangabad under Dr. Babasaheb Ambedkar Marathwada University, with 78.69% and a 3rd place departmental ranking.