Looking for a job

M Sh

@msh

Electrical Power Engineering student at Yarmouk University with customer service experience at Extensya using Zoho CRM and Microsoft Dynamics 365.

Jordan

Message

At Yarmouk University, I'm studying Electrical Power Engineering and building a foundation in engineering principles.

At Extensya, I addressed client inquiries and provided timely solutions as a Customer Service Representative.

I also assisted with customer data in CRM systems, including Zoho CRM and Microsoft Dynamics 365, and collaborated with cross-functional teams to improve customer satisfaction and streamline communication.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Extensya

Oct 2025 - Jun 2026 (8 months)

Delivered excellent customer service by addressing client inquiries and providing timely solutions. Assisted in managing customer data within CRM systems and collaborated with cross-functional teams to improve customer satisfaction.

Customer Service CRM Zoho CRM Microsoft Dynamics 365 Communication Skills Time Management