moustafa abdelhamid
@moustafaabdelhamid
I manage airline reservations, ticketing support, and customer bookings using Amadeus GDS.
KuwaitWhat I'm looking for
I've supported Kuwait Airways passengers with flight reservations, itinerary management, rebooking, cancellations, ticket reissues, refunds, and travel inquiries using Amadeus GDS. I turn high-volume customer requests into accurate bookings while explaining fares, schedules, restrictions, and suitable flight options in English and Arabic.
Previously, I managed hotel front-desk operations at Sunrise Montemarie, handling guest check-ins, reservations, telephone support, service issues, and cross-department coordination. I'm seeking a remote airline reservations, ticketing, travel support, or airline customer service role.
Experience
Work history, roles, and key accomplishments
Call Center and Sales Agent
Kuwait Airways
Jul 2022 - Mar 2026 (3 years 8 months)
Provided professional customer service to passengers through telephone and other communication channels. Handled airline reservation inquiries, assisted with flight bookings, and managed customer complaints professionally.
Education
Degrees, certifications, and relevant coursework
Mansoura University
Bachelor of Arts, Arts
2014 - 2019
Pursued a Bachelor's degree in Arts from Mansoura University, focusing on humanities and social sciences.
Tech stack
Software and tools used professionally
Availability
Location
KuwaitAuthorized to work in
Job categories
Skills
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