Faisal Khan

Developed and implemented Kuwait sales strategy, increasing market share through strategic partnerships and targeted marketing; optimized budgets and operations to drive consistent revenue growth and improved profitability.

Set up Qatar station and led the pilot team to highest-performing station, achieving QAR 84M sales in 2019 through agency and corporate channel growth and sales process optimisation.

Managed top corporate and travel agent accounts to generate profitable premium revenue and expand market position through negotiated commercial agreements and account development.

Managed senior client relationships and achieved business plan targets by developing bespoke sales strategies and driving account retention and growth.

Led retail and corporate consultant teams across outlets to maximise revenue, represented the company at trade events, and drove promotions and sales functions.

Managed an in-house travel implant for Georgetown University Qatar, driving business bookings, meeting airline targets and generating QAR-equivalent sales of 8.5M in the first year.

Provided in-house travel consultancy for corporate clients, issuing tickets and arranging travel per client policies while ensuring high accuracy and 24/7 support.

Advised corporate clients on travel arrangements, prepared customized itineraries and managed bookings and documentation across GDS platforms.

Managed inbound US market calls and trained new recruits as Brand Coach, improving agent performance and ensuring adherence to company policies and standards.

Handled inbound US credit card calls across multiple processes, delivering high-quality customer support and operational accuracy.

Completed the IATA certificate program in 04/2012.

Completed a Bachelor's degree in Business Administration from 06/2008 to 04/2011.

Completed English typewriting course (60 wpm) and computer training at NIIT.

Completed training in Amadeus and Galileo global distribution systems in 2012.