At Visa, I lead governance, workforce planning, vendor strategy, and financial reporting for Acceptance Solutions. I rebuilt technology governance processes, reducing end-to-end cycle time from 60 days to 21 days.
I own a $100M+ technology portfolio, forecasting CapEx and OpEx and reporting performance to C-level stakeholders. I also govern allocation of 1,800 global resources and lead annual operating plan cycles.
I manage strategic vendor relationships with Wipro, Infosys, and Cognizant, including talent sourcing, statements of work, and budget structures. I lead a global team of 15 program managers and business analysts across the US, Europe, and India.
Earlier, at Christian Care Ministry, I reduced application processing time by 20% through workflow automation and process redesign. At the U.S. Department of Veterans Affairs, PMAS Business Office, I authored standard operating procedures adopted VA wide for dashboard training and reporting.
