Open to opportunities

Mostafa Afify

@mostafaafify

Message

Management Sciences student focused on Business Information Systems and people-centered HR practice.

Egypt

Message

What I'm looking for

I seek people-focused roles in HR or customer experience at inclusive organizations where I can grow, lead teams, and improve employee and user engagement.

I am an empathetic, driven Management Sciences student specializing in Business Information Systems, with hands-on experience across HR, customer experience, community management, and team leadership. I have co-founded a venture, completed HR and customer service roles, and led multimedia teams in student organizations, consistently improving employee and user interactions.

Skilled in emotional intelligence, cross-functional collaboration, and creative tools like Adobe Photoshop and Illustrator, I bring a people-first approach to building inclusive workplace cultures and enhancing internal communication. I adapt quickly, prioritize learning, and deliver reliable support in fast-paced customer-facing and organizational roles.

Experience

Work history, roles, and key accomplishments

Current

Reservations & Ticketing Executive

Current

Wego

Aug 2025 - Present (1 month)

Manage reservations and ticketing operations to ensure accurate bookings and high customer satisfaction while coordinating with support teams to resolve issues promptly.

Reserving Ticketing Customer Support Microsoft Office Communication Attention To Detail Problem Solving

Customer Experience Advisor

VXI

Mar 2025 - Aug 2025 (5 months)

Provided customer support and experience improvements across channels, handling inquiries and contributing to service quality enhancements during a five-month tenure.

Customer Service Communication Microsoft Office Empathy Time Management

Customer Service Advisor

Concentrix + Webhelp

Sep 2024 - Dec 2024 (3 months)

Delivered customer service across platforms, resolving client issues and maintaining service standards during a four-month contract period.

Customer Service Multichannel Support Communication Problem Solving Microsoft Office Active Listening

Community Manager

Target Agency Egypt

Jun 2024 - Aug 2024 (2 months)

Managed community engagement and social interactions for Marassi Hustler campaigns, increasing audience engagement during a summer placement.

Community Management Social Media Adobe Photoshop Communication Time Management

Co-Founder & Graphic Designer

Hustler

May 2022 - Dec 2023 (1 year 7 months)

Co-founded a creative venture and produced graphic design assets for branding and marketing, driving visual identity across projects over 19 months.

Graphic Design Adobe Photoshop Illustrator Branding visual communication Creative

HR Intern

Seoudi Supermarket

Aug 2022 - Sep 2022 (1 month)

Supported HR operations, assisted with recruitment and onboarding tasks, and contributed to internal communications during a two-month internship.

HR Support Onboarding Recruitment Internal Communications Microsoft Office Organization Confidentiality

Graphic Designer

Shella Studio

Feb 2022 - Apr 2022 (2 months)

Created visual assets and designs for client projects using Adobe Creative Suite during a three-month engagement.

Adobe Photoshop Illustrator Lightroom Graphic Design Visual Editing Creative

Education

Degrees, certifications, and relevant coursework

Sadat Academy for Management Sciences

Bachelor, Business Information Systems

Activities and societies: Member and leader in multiple student organizations (Multimedia, Science & Technology Committee), organizer roles at career and internship events.

Bachelor-level studies in Business Information Systems at the Faculty of Management Sciences, completed in 2024.