MMMorgan Mendez
@morganmendez
Dedicated Quality Assurance Engineer with expertise in metaverse gaming.
United StatesWhat I'm looking for
I am a dedicated Quality Assurance Engineer with over 5 years of experience in the metaverse gaming industry. My journey has been marked by a proven ability to deliver high-quality SaaS support across various channels, including phone, live chat, and ticket systems. I excel in troubleshooting technical issues, updating and creating documentation, and conducting software testing for both clients and developers. My strong communication, problem-solving, and analytical skills have been recognized, and I strive to be a trailblazer in every opportunity I encounter.
Currently, I work at Linden Lab as a QA Engineer, where I investigate, analyze, and report issues with software and content implementation. I collaborate closely with developers to create and implement test plan strategies, participate in Sprint Release planning, and conduct customer enhancement testing. My technical expertise includes using MySQL, SQL querying language, Python, CSS, HTML, and JSON to verify features and maintain databases. I am passionate about community support and creative collaboration, and I aim to contribute positively to any team I join.
Experience
Work history, roles, and key accomplishments
QA Engineer
Linden Lab
Apr 2024 - Present (1 year 2 months)
As a QA Engineer, I investigate and report software issues, collaborate on test plans, and participate in Sprint Release planning. My role involves monitoring bug reports, verifying features, and maintaining databases in an Agile/SCRUM environment, utilizing AWS and GitHub.
Jr Linux Administrator
Linden Lab
Apr 2022 - Apr 2024 (1 year 11 months)
In my role as a Jr Linux Administrator, I administered simulator releases, investigated server bugs, and monitored service alerts. I utilized AWS, Docker, and Datadog, and created documentation for onboarding and training.
Customer Relations Specialist
Linden Lab
Jul 2020 - Apr 2022 (1 year 9 months)
As a Customer Relations Specialist, I provided high-quality support through various channels, automated support processes, and handled technical issues. I also managed bug reports and social media escalations.
Customer Support Representative
Linden Lab
Apr 2019 - Jul 2020 (1 year 3 months)
In my role as a Customer Support Representative, I handled billing disputes, provided technical support, and ensured excellent customer service. I utilized Salesforce and Freshworks for ticket management.
Sales Lead
Stein Mart
Sep 2017 - Jan 2019 (1 year 4 months)
As a Sales Lead, I assisted with stock replenishment, managed transactions, and provided personalized customer service. I collaborated with management on store initiatives and promotions.
Education
Degrees, certifications, and relevant coursework
GUGeorgia College & State University
Bachelor of Arts, General Music
Specialized in Vocal performance, Sound Design, and Music Composition.
Availability
Location
United StatesAuthorized to work in
Job categories
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