Holyguaka User

Exceeded standard requirements by completing 86+ documented hours of complex troubleshooting.
Applied advanced root-cause analysis to trace electrical faults and resolve system error codes using multimeters, xTool, and Snap-on diagnostic hardware.
Maintained precise documentation of technical actions to ensure operational consistency and accurate reporting.

Partnered with the lead developer to scale a global multiplayer driving simulator mod to a 1.5 million user base. Engineered Discord infrastructure for 135,000 members, drafted moderation guides, hosted live events, and managed company registration and tax compliance.

Handled diverse digital media requests, progressing to high-level video editing utilizing DaVinci Resolve and Sony Vegas.
​Mastered client expectation management and advanced requirement-gathering, learning how to extract critical project parameters from difficult clients to deliver scripted, notarized content.

Demonstrated high-level independent performance by closing 150 sales within a two-month timeframe.
Delivered exceptional professional company representation, focusing on active listening, empathetic communication, and guiding clients toward optimal solutions under direct pressure.

Monitored enterprise security incidents, processing approximately 2,000 CrowdStrike alerts and efficiently resolving 50–60 escalated support tickets.
Managed daytime ticket responses and remote night-shift operations focused on inbox monitoring and compiling detailed monthly incident data analysis reports.

Developed the ability to efficiently manage high-stress, customer-facing situations in a fast-paced environment.

Grade: 8 Distinctions

Completed a QQI Level 5 Pre-Apprenticeship in Motor Vehicle Maintenance with 8 module distinctions, achieving a maximum grade profile.

Grade: 421

Activities and societies: Physics (O1), Politics & Society (H2), Mathematics (O2), Construction Studies (H3), English (H3), Home Economics (H3), Irish (F1).