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Morgan Brown

@morganbrown2

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I strengthen compliance quality programs through investigative reviews, risk analysis, and audit-ready reporting.

United States

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What I'm looking for

I'm looking to strengthen compliance quality programs through investigative reviews, risk analysis, audit-ready reporting, process improvement, and cross-functional partnership in a regulated environment.

At Conduent, I execute compliance monitoring across regulated programs, reviewing calls, documentation, and system records against contractual, regulatory, and internal requirements. I assess risk severity, investigate quality failures, and produce audit-ready reporting for leadership and cross-functional partners.

I've progressed from Customer Operations Specialist to Senior Quality Assurance Analyst, bringing 10+ years of regulated operations experience to AML/KYC-adjacent reviews, root cause analysis, SLA management, vendor alignment, and AI-enabled workflow improvement.

Experience

Work history, roles, and key accomplishments

Current

Sr. Quality Assurance Analyst

Current

Conduent

Jul 2020 - Present (6 years 3 months)

Executes comprehensive compliance monitoring activities across regulated programs, reviewing calls, documentation, and system records to assess adherence to contractual, regulatory, and internal policy requirements. Analyzes operational datasets to identify trends and compliance risks, and produces audit-ready reporting for senior leadership.

Compliance Monitoring AML KYC Root Cause Analysis Data Analysis Oracle CRM SLA Management Audit Reporting Process Optimization AI Tools Remote Collaboration

Jr. CX Quality Analyst

Conduent

May 2018 - Jul 2020 (2 years 2 months)

Performed structured compliance reviews of customer interactions and documentation to assess adherence to regulatory, contractual, and quality standards. Supported audit programs by documenting findings, tracking remediation actions, and contributing to calibration efforts.

Compliance Review Quality Assurance Audit Support Data Analysis Calibration Stakeholder Collaboration

Customer Operations Specialist

Conduent

Jan 2012 - May 2018 (6 years 4 months)

Supported high-volume, regulated service operations while maintaining strict adherence to compliance and quality standards. Identified quality risks and process gaps through interaction review and data analysis, escalating issues through appropriate governance channels.

Operations Compliance Quality Assurance Data Analysis Process Improvement Governance