Meg Stokes

Lead the delivery and governance of enterprise IT services across a portfolio of strategic customer accounts, ensuring high levels of service performance, customer satisfaction and operational stability. Act as trusted advisor to customers and internal stakeholders, responsible for service reviews, risk management, continual improvement activity and major incident leadership.

Led a global Service Desk team of 9, responsible for service performance, team development, reporting, onboarding processes and operational improvements. Managed team KPIs, performance reviews, resource planning, and led IT projects across UK and global business functions.

Delivered 1st and 2nd line support within enterprise environments, supporting Active Directory, SCCM, Exchange Online, Citrix and endpoint management. Managed incidents, user administration and onboarding activities, and worked closely with third-party suppliers and internal stakeholders.

Delivered 1st and 2nd line support within enterprise environments, supporting Active Directory, SCCM, Exchange Online, Citrix and endpoint management. Managed incidents, user administration and onboarding activities, and worked closely with third-party suppliers and internal stakeholders.

Certification in ITIL v4 Foundation.

Certification in PRINCE2 project management.

Completed a Level 4 apprenticeship in Team Leading and Supervision.

Completed a Level 5 Diploma in Project Management.

Completed a Level 5 Diploma in Business Analysis.

Completed a Level 5 Diploma in Cyber Security.

Completed a Level 5 Diploma in Business Law.