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Monsurat Yusuf

@monsuratyusuf

Loan Collection Officer at XGO Finance Limited, monitoring loan portfolios and frequently meeting collection performance milestones.

Nigeria

Message

What I'm looking for

I’m looking to contribute to a dynamic, growth-oriented organization where new techniques are developed, technology is kept in pace, challenges are addressed, and I can support organizational goals.

At XGO Finance Limited, I monitor loan portfolios, negotiate repayment terms with defaulting clients, and keep records of actions and next steps. I frequently meet collection performance milestones for timeliness, accuracy, and volume.

At Chapal International Academy, I initiated a reading program that was institutionalized, with 90% of pupils participating. I also established a functional library system that supported teaching and learning.

At Kenule Beeson Saro-Wiwa Polytechnic, I catalogued and classified over 400 newly acquired resources and helped clients with information searches. My library work also included reference services and maintaining records of materials.

Earlier, as an Executive Assistant at Diamond Pearls Agro Allied Limited, I created a database to manage client and staff information and maintained the company website. I hold HND and ND qualifications in Library and Information Science from Federal Polytechnic Offa, both with distinction.

Experience

Work history, roles, and key accomplishments

Current

Loan Collection Officer

Current

XGO Finance Limited

May 2020 - Present (6 years 6 months)

Monitored loan portfolios, negotiated repayment terms with defaulting clients, and maintained comprehensive records of delinquent accounts. Frequently met performance milestones in collection, timeliness, accuracy, and volume.

Loan Collections Negotiation Portfolio Management Record keeping Customer Service

Transaction Officer

Access Bank Plc

Aug 2019 - Jan 2020 (5 months)

Processed customer deposits, withdrawals, payments, and transfers, resolved complaints and account discrepancies, and informed customers about bank products and services. Regularly maintained cash balance and received constant praise for service delivery.

Banking Operations Customer Service Transaction Processing Cash Management Documentation

Librarian

KPMG Professional Services

Jul 2019 - Aug 2019 (1 month)

Selected, developed, catalogued, and classified library resources, conducted research for staff, and compiled industry news. Delivered efficient and effective results in service delivery.

Library Management Cataloguing Research Excel Information Management

Librarian

Chapal International Academy

May 2018 - Apr 2019 (11 months)

Planned and managed the library budget, compiled statistics and monthly reports, and developed strategies for library utilization. Initiated a reading program that was fully institutionalized with 90% pupil participation.

Library Management Budgeting Reporting Reading Programs Leadership

Higher Library Officer

Kenule Beeson Saro-Wiwa Polytechnic

Jan 2018 - Dec 2018 (11 months)

Performed cataloguing and classification, provided reference services, and supervised library student assistants. Catalogued and classified over 400 newly acquired resources.

Cataloguing Classification Reference Services Supervision Training

Executive Assistant

Diamond Pearls Agro Allied Limited

Jan 2014 - Dec 2016 (2 years 11 months)

Created a database for client and staff information, provided gatekeeping services, and maintained the company's website. Consistently praised for quality reports and exemplary customer service.

Database Management Administrative Support Authoring Report Writing Customer Service