monika sah
@monikasah
Process Analyst focused on accurate insurance processing, endorsements, and customer support through fast learning.
What I'm looking for
I’m a Process Analyst who thrives on accuracy, process knowledge, and continuous improvement. I’m enthusiastic about building career growth in a “results-oriented environment” while delivering dependable outcomes.
From 2021 to 2023, I worked at Genpact in Noida as a Process Associate in Blended Process for Property and casualty Insurance. I prepared policy checklists with quote and binding instructions, documented discrepancies across line of business (commercial general liability, E&O, professional liability, umbrella), and performed renewal modifications through endorsements using Xpress, Polaris, and Outlook tools.
From July 27, 2023 to December 27, 2023, I worked at Xceedance Consulting India Pvt Ltd as a Process Analyst in Property and casualty insurance. I supported pre-renewal insurance submission work in RSUI underwriting and also worked within Berkshire Hathway Inc processes.
I’m currently working at Reboot.xp as a Customer Support Executive in chat and email for Apollo Health care service provider (pharmacy Apollo247 application). I aim to combine structured process execution with clear communication, attention to detail, and teamwork to resolve needs quickly and correctly.
Experience
Work history, roles, and key accomplishments
Customer Support Executive (Chat/Email)
Reboot.xp
Provided customer support through chat and email for Apollo Health Care pharmacy services. Supported users using the Apollo247 application and handled inquiries related to pharmacy services.
Process Analyst - P&C Insurance
Xceedance Consulting India Pvt Ltd
Jul 2023 - Dec 2023 (5 months)
Worked on property and casualty pre-renewal submission processing for RSUI underwriting. Supported renewal-related submission work and maintained accurate underwriting documentation.
Process Associate - P&C Insurance
Genpact
Jan 2021 - Jan 2023 (2 years)
Prepared policy checklists, validated quotes and binding instructions, and documented discrepancies across multiple property and casualty lines of business. Processed renewal modifications by issuing endorsements using Xpress and Polaris and coordinating broker service activity via Outlook.
Education
Degrees, certifications, and relevant coursework
School of Open Learning, Delhi University
Bachelor of Commerce, Commerce
2012 - 2015
Grade: 51%
Earned a Bachelor of Commerce degree from the School of Open Learning, Delhi University, with 51%.
Vidya Mandir School
Class 12 (CBSE), General Education (CBSE)
2011 - 2012
Grade: 54%
Completed CBSE Class 12 at Vidya Mandir School, scoring 54%.
Vidya Mandir School
Class 10 (CBSE), General Education (CBSE)
2011 - 2012
Grade: 62.70%
Completed CBSE Class 10 at Vidya Mandir School, scoring 62.70%.
Indira Gandhi National Open University (IGNOU)
Master of Commerce, Commerce
Grade: 69.4%
Earned an M.Com qualification from IGNOU, scoring 69.4%.
Availability
Location
Authorized to work in
Job categories
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