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monika sahMS
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monika sah

@monikasah

Process Analyst focused on accurate insurance processing, endorsements, and customer support through fast learning.

India
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What I'm looking for

I’m looking for an organization offering challenge and growth, where I can apply process accuracy, learn new tools quickly, and contribute to a data-driven, results-oriented environment.

I’m a Process Analyst who thrives on accuracy, process knowledge, and continuous improvement. I’m enthusiastic about building career growth in a “results-oriented environment” while delivering dependable outcomes.

From 2021 to 2023, I worked at Genpact in Noida as a Process Associate in Blended Process for Property and casualty Insurance. I prepared policy checklists with quote and binding instructions, documented discrepancies across line of business (commercial general liability, E&O, professional liability, umbrella), and performed renewal modifications through endorsements using Xpress, Polaris, and Outlook tools.

From July 27, 2023 to December 27, 2023, I worked at Xceedance Consulting India Pvt Ltd as a Process Analyst in Property and casualty insurance. I supported pre-renewal insurance submission work in RSUI underwriting and also worked within Berkshire Hathway Inc processes.

I’m currently working at Reboot.xp as a Customer Support Executive in chat and email for Apollo Health care service provider (pharmacy Apollo247 application). I aim to combine structured process execution with clear communication, attention to detail, and teamwork to resolve needs quickly and correctly.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

School of Open Learning, Delhi University logoSU

School of Open Learning, Delhi University

Bachelor of Commerce, Commerce

2012 - 2015

Grade: 51%

Earned a Bachelor of Commerce degree from the School of Open Learning, Delhi University, with 51%.

VS

Vidya Mandir School

Class 12 (CBSE), General Education (CBSE)

2011 - 2012

Grade: 54%

Completed CBSE Class 12 at Vidya Mandir School, scoring 54%.

VS

Vidya Mandir School

Class 10 (CBSE), General Education (CBSE)

2011 - 2012

Grade: 62.70%

Completed CBSE Class 10 at Vidya Mandir School, scoring 62.70%.

Indira Gandhi National Open University (IGNOU) logoII

Indira Gandhi National Open University (IGNOU)

Master of Commerce, Commerce

Grade: 69.4%

Earned an M.Com qualification from IGNOU, scoring 69.4%.

Tech stack

Software and tools used professionally

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