Open to opportunities

Monika Gupta

@monikagupta

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Experienced Senior Operation Manager in Finance and Property Management.

India

Message

What I'm looking for

I seek a stable organization that values growth and offers opportunities for professional development.

I am a dedicated finance professional with over 10 years of extensive experience in the finance sector, specializing in operations management and customer service. My journey has equipped me with a robust skill set in property management, compliance, and client relations, allowing me to excel in dynamic environments. I hold a Post Graduate degree in Banking and Investment, which has further enhanced my analytical and strategic capabilities.

Currently, I serve as a Senior Operation Manager at Housewise Services Pvt Ltd, where I oversee city operations and ensure seamless coordination between property owners and tenants. My role involves managing financial objectives, preparing rent agreements, and maintaining property standards. My previous roles in compliance and customer support have honed my ability to handle client inquiries and resolve issues efficiently, ensuring a high level of service delivery.

With a strong commitment to fostering long-lasting relationships and a passion for continuous learning, I am eager to contribute my expertise to a well-established organization that values stability and growth. I believe in maintaining a positive outlook and am always ready to embrace new challenges.

Experience

Work history, roles, and key accomplishments

Current

Senior Operation Manager

Current

Housewise Services Pvt Ltd

Dec 2020 - Present (4 years 5 months)

Oversee operations for property management, coordinating between owners and tenants, handling advertising, and ensuring compliance with lease agreements. Responsible for financial objectives, tenant agreements, and property maintenance.

Property Management Team Coordination Client Communication Financial Management Agreements Reporting Operations Management

Customer Service

Mati Hill County Resort

Apr 2019 - Mar 2020 (11 months)

Managed daily bookings, resolved guest complaints, and coordinated with staff to enhance guest experiences. Oversaw check-in/check-out procedures and provided information on resort services.

Customer Service Coordination

Compliance Executive

Choice Equity Broking Pvt Ltd

Aug 2016 - May 2017 (9 months)

Ensured compliance with regulations, handled client complaints, and provided data for audits. Managed daily notices and branch compliance activities.

Compliance Management Client Management Data Analysis Audit

Back Office cum Customer Support

Bonanza Portfolio Ltd

Aug 2014 - Aug 2016 (2 years)

Provided training to clients on software and trading, maintained KYC details, and mentored the telecalling team. Handled customer queries and managed risk related to client accounts.

Client Management KYC Customer Support Risk Management Mentoring