Monika Dalal
@monikadalal1
Operations leader at Global Logic Technologies who scaled a project by 138% and improved process quality by 23%.
IndiaWhat I'm looking for
At Global Logic Technologies Pvt Ltd, I scaled a project by 138% by partnering with cross-functional stakeholders to resolve operational challenges. I also improved process quality by 23% by streamlining workflows and introducing task SOPs while meeting SLA targets.
I direct operations across multiple projects, including onboarding and coordinating external vendors to keep delivery within quality benchmarks. I’ve led pilot projects, mentored team members, and was promoted to Senior Team Lead in FY 2024-25 and named Annual Star Lead.
Experience
Work history, roles, and key accomplishments
Sr. Team Lead
Global Logic Technologies Pvt Ltd
Jul 2022 - Present (4 years 4 months)
Scaled a project by 138% by partnering with cross-functional stakeholders to resolve operational challenges. Raised overall quality by 23% by streamlining workflows and introducing new task SOPs, while consistently exceeding SLA targets.
Team Lead
Webhelp
Jun 2021 - Jun 2022 (1 year)
Monitored team metrics and SLAs, deploying solutions early to mitigate risk and align with client expectations. Ran regular appraisals and 1-on-1s, giving targeted feedback that built skills across the team.
Education
Degrees, certifications, and relevant coursework
Maharishi Dayanand University
MBA, HR & Finance
2013 - 2015
Grade: Gold Medalist
Pursued an MBA in HR & Finance, graduating as a Gold Medalist.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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