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Mona HeMH
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Mona He

@monahe

Suspicious Activity Reporting Investigator at PayPal who submitted 500+ reports to Japan’s Financial Services Agency.

China
Message

At PayPal Information Technology(Shanghai) Co., Ltd.– PayPal Inc, I investigated suspicious activity involving money laundering, terrorist financing, and other compliance risks, and drafted reports in English and Japanese. I also performed re-KYC for suspicious Japanese accounts and investigated related accounts.

Across my online payment work, I’ve focused on AML and CTF investigations, customer due diligence, and identifying account risks. I’ve submitted over 500 suspicious transaction reports in English and Japanese to the Japanese Financial Services Agency, and I hold PMP certification.

Experience

Work history, roles, and key accomplishments

Benesse Corporation logoBC

Administrative Assistant

Benesse Corporation

Dec 2017 - Mar 2019 (1 year 3 months)

Provided administrative support in the Education Research Department.

VG

Sales Associate and Translator

Victoria Golf

Jun 2015 - Mar 2016 (9 months)

Provided sales support and translation services at a golf store.

eBay logoEB

Due Diligence Specialist

Oct 2013 - Oct 2014 (1 year)

Reviewed clients' transaction records, websites, and business models to conduct AML and CTF investigations. Requested Japanese clients to provide required documents, confirmed business models, and completed account reviews.

eBay logoEB

Buyer Protection Specialist

Feb 2012 - Oct 2013 (1 year 8 months)

Assisted buyers in resolving disputes with sellers, ensuring timely and accurate claims processing. Issued warnings or restricted accounts engaged in fraudulent behavior or violating user policies.

IN

BPO Customer Service Specialist

Aug 2011 - Nov 2011 (3 months)

Verified customer purchase requisitions and generated purchase orders in Oracle, ensuring data accuracy. Maintained communication with customers via email to ensure deliverables met specified formats.

Education

Degrees, certifications, and relevant coursework

Tokyo Metropolitan University logoTU

Tokyo Metropolitan University

Master's degree, Sociology

2017 - 2019

Master's degree in Sociology from Tokyo Metropolitan University from 2017 to 2019.

Tokyo Metropolitan University logoTU

Tokyo Metropolitan University

Master's degree, Sociology

2017 - 2019

Master's degree in Sociology from Tokyo Metropolitan University from 2017 to 2019.

Tokyo Metropolitan University logoTU

Tokyo Metropolitan University

Graduate Research, Sociology

2016 - 2017

Graduate research in Sociology at Tokyo Metropolitan University from 2016 to 2017.

Tokyo Metropolitan University logoTU

Tokyo Metropolitan University

Graduate Research, Sociology

2016 - 2017

Graduate research in Sociology at Tokyo Metropolitan University from 2016 to 2017.

WS

WASEDA EDU Japanese Language School

Language School, Japanese Language

2015 - 2016

Japanese language studies at WASEDA EDU Japanese Language School from 2015 to 2016.

WS

WASEDA EDU Japanese Language School

Language School, Japanese Language

2015 - 2016

Japanese language studies at WASEDA EDU Japanese Language School from 2015 to 2016.

HU

Huanghe Science and Technology University

Bachelor's degree, Japanese

2007 - 2011

Bachelor's degree in Japanese from Huanghe Science and Technology University from 2007 to 2011.

HU

Huanghe Science and Technology University

Bachelor's degree, Japanese

2007 - 2011

Bachelor's degree in Japanese from Huanghe Science and Technology University from 2007 to 2011.

Tech stack

Software and tools used professionally

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