Open to opportunities

Mo'men Hesham

@momenhesham

Message

Senior technical support and AI systems evaluator specializing in LLM testing and troubleshooting.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where I evaluate LLM outputs and troubleshoot complex systems remotely—using structured testing, automation, and clear documentation to improve reliability, stability, and quality.

I’m a tech-focused specialist with strong experience in AI model evaluation, system-level troubleshooting, and software testing. I analyze LLM behavior, validate outputs, and identify failure cases using tools like LM Studio and Ollama across multiple prompt scenarios.

I’ve built a track record of diagnosing complex system, network, and software issues end-to-end across Windows and Linux environments. From structured debugging and compatibility checks to clear technical documentation, I bring detail-oriented, independent remote problem-solving to improve service stability and reliability.

Experience

Work history, roles, and key accomplishments

Senior Technical Support Specialist

Optimum USA

Sep 2021 - Mar 2024 (2 years 6 months)

Diagnosed and resolved complex technical issues involving networking, hardware, and system configurations for remote users, guiding setup and advanced troubleshooting. Identified root causes of recurring failures, partnered with internal teams to improve service stability, and performed AI model evaluation and software/system diagnostics using LM Studio and Ollama.

Network Troubleshooting Root Cause Analysis System Troubleshooting Technical Troubleshooting Docker Ollama