Mohit Verma

I am a seasoned Customer Support Leader with over 10 years of hands-on experience in the Forex industry. My journey has been marked by a commitment to resolving technical issues on MetaTrader 4/5 and leading support teams across different time zones. I have consistently helped teams perform better and ensured that customers feel heard. My focus is on making support smarter, faster, and more human, whether it’s cutting down response times, simplifying processes, or mentoring juniors.

In my role as Tech/Customer Support Team Leader at Admiral Markets, I headed a team of over 10 support executives, driving a 15% KPI boost through better workflows and active coaching. I analyzed complex trading logs to resolve 95% of issues well within SLA and introduced impactful tools that made the support process 22% more efficient. My experience has taught me the importance of collaboration, as I worked closely with Compliance and Finance to manage client account closures while maintaining 98% accuracy.

Throughout my career, I have been recognized for my exceptional leadership and problem-solving skills. I am now looking to contribute to a team where expertise meets action, and every challenge is an opportunity to improve.