At Cognizant, I centralized quality analytics and analyzed monthly operational quality trends across 500+ cases, identifying recurring process gaps and contributing to targeted improvement initiatives.
I designed and refined prompts for LLM-based workflows to investigate operational issues and generate structured business insights. I also validated AI outputs against business guidelines, identified inaccuracies, and recommended corrective measures.
At Accenture, I managed Google Ads campaigns with $1 million quarterly spend and supported over 350 companies with tailored advertising strategies. I evaluated campaign performance and proposed data-driven solutions aligned with client goals.
