Open to opportunities

Mohd Sameer

@mohdsameer4

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Customer Support Specialist delivering multi-channel complaint resolution with SLA and quality focus.

India

Message

What I'm looking for

I’m looking to grow in a senior customer support role where I can own complex escalations, keep SLAs and quality on track, and improve processes using CRM insights—while mentoring teams and coordinating across operations and technical partners.

I’m a Customer Support Specialist with a proven track record managing customer interactions across voice, email, and chat. I bring expertise in complaint management, escalation handling, and ensuring exceptional customer experiences across healthcare, travel, logistics, and insurance domains.

In my current role at Infosol Technosol (Hyderabad, India), I act as a senior point of contact for complex cases while ensuring adherence to quality standards and SLA commitments. I coordinate with cross-functional teams (operations, technical, and billing), monitor CRM/ticketing systems to keep cases updated and prioritised, and mentor junior support staff on difficult scenarios.

Previously, at Digitide Solutions Ltd and IntechPY Solutions, I delivered multi-channel support for insurance, logistics, and travel clients—helping customers with policy-related queries, claims follow-ups, documentation support, booking modifications/cancellations, and shipment tracking. Across roles, I’ve maintained strong first-contact resolution, documented interactions in CRM systems, and contributed to service improvement through feedback insights and recurring-issue reporting.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Infosol Technosol

Oct 2025 - Jun 2026 (8 months)

Serves as a senior point of contact for complex customer interactions across voice, email, and chat while ensuring quality standards and SLA commitments. Coordinates with cross-functional teams, maintains CRM/ticketing updates and escalations, and mentors junior support staff.

Customer Support Voice support Email Support Complaint Management SLA Escalation Handling Cross functional Coordination Service Improvement Appointment Scheduling Mentorship Process Optimization Live Chat

Customer Support Executive

Digitide Solutions Ltd

Oct 2024 - Sep 2025 (11 months)

Provided multi-channel customer support (calls, emails, chats) for insurance and logistics clients, including policy and claims follow-ups. Resolved booking and shipment issues, escalated systemic problems, and reported on ticket and resolution performance.

Customer Support Email Support Policy Queries Claims Follow Up Shipment Tracking Systemic Problem Escalation Live Chat

Customer Support Associate

IntechPY Solutions

Sep 2022 - Sep 2024 (2 years)

Managed end-to-end customer support across voice, email, and chat for travel and logistics clients, including booking modifications/cancellations and shipment inquiries. Logged and updated cases in CRM/ticketing systems, coordinated with internal teams to resolve delivery issues, and handled escalated concerns within SLA frameworks.

Customer Support Voice support Email Support Booking Modifications Cancellations Shipment Tracking Customer Escalation SLA Knowledge Sharing Live Chat

Customer Service Executive

TeamLease Services Ltd

Jun 2021 - Aug 2022 (1 year 2 months)

Served as the first point of contact for customer inquiries via voice, email, and chat and handled complaints and escalations by coordinating with relevant departments for timely resolution. Documented interactions in CRM systems and supported appointment scheduling and service inquiries within the healthcare/insurance domain while meeting SLA targets.