At NoBroker Homestore, I manage daily supply operations and service fulfillment for a 900+ partner base. I’ve onboarded 500+ partners, coordinating verification, availability tracking, and training.
I track fulfillment KPIs, partner retention, and SLA compliance through operational dashboards and reports. I also coordinate inventory readiness and work with field partners and cross-functional teams to address escalations.
At HDFC Bank, I handled customer inquiries and banking service requests within SLA benchmarks, maintaining CRM records and audit-compliant documentation. I also built a Dynamic Supply Chain & KPI Dashboard Project in Excel to track partner SLAs, fulfillment rates, vendor performance, and delivery timelines.
