Mohammad Nayeem Jahangir

I’m a HIPAA Business Professional–certified healthcare customer support specialist with 3.5+ years of U.S. healthcare experience. I provide empathetic, first-class support via phone and email for healthcare operations that require accuracy, discretion, and calm professionalism.

In my roles at Radiant Data Systems Ltd, I processed and validated medical record and service requests while strictly adhering to HIPAA regulations and federal/state compliance standards. I also verified patient insurance benefits, reviewed insurance claims, and updated billing system data (deductible, copay, and coinsurance), maintaining 97.64% accuracy across 1,100+ validated records.

I’m comfortable managing multiple software applications at once and performing high-accuracy data entry while documenting correspondence and maintaining up-to-date account information. I track customer experience and resolution rate metrics to support continuous process improvement and consistent service outcomes.

I’ve progressed from Credentialing Specialist to Client Support Specialist by demonstrating medical credentialing expertise, health insurance verification skill, and meticulous record-keeping. I’ve also earned recognition including Employee of the Month, Most Punctual Team of 2025, and promotion to Team Lead, and I continue to bring that same drive to quality and compliance.