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mohamed kaldi

@mohamedkaldi

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Enthusiastic IT consultant with a strong interest in technology.

Tunisia

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What I'm looking for

I am looking for a role that allows me to leverage my technical skills and contribute to a collaborative team environment.

I am an enthusiastic and reliable IT consultant with a passion for technology and problem-solving. My journey in the tech industry began with my studies at SBS Informatique, where I honed my skills in providing technical advice and support to clients. I thrive on learning new skills and staying updated with industry trends, which allows me to tackle challenges effectively.

Throughout my career, I have worked in various roles, including as a Billing Agent at Global Transport Services and Mytek Informatique. In these positions, I managed invoices, documentation, and online sales, while also providing after-sales support. My technical expertise includes troubleshooting hardware and software issues, guiding users through remote tools, and performing hardware upgrades. I am dedicated to contributing positively to a team environment and helping others succeed.

Experience

Work history, roles, and key accomplishments

IT Consultant

Studies SBS Informatique

Jan 2022 - Present (3 years 5 months)

Provided technical advice and support to clients, troubleshooting hardware and software issues. Guided users through remote tools such as TeamViewer, AnyDesk, and RustDesk.

Technical Support Technical Troubleshooting TeamViewer RustDesk

Billing Agent / Sales Support

Mytek Informatique

Jan 2019 - Present (6 years 5 months)

Processed invoices using the Divalto ERP system. Handled online sales and after-sales support, while also preparing orders and performing hardware upgrades (RAM, SSD, NVMe), and installing operating systems and drivers.

Invoicing Divalto ERP Installing Drivers Customer Service

Cashier

Magasin Général

Jan 2016 - Present (9 years 5 months)

Managed daily sales and cash operations, ensuring accurate transactions and customer satisfaction. This included handling various payment methods and balancing the till.

Sales Operations Customer Service Inventory Management

Billing Agent

Global Transport Services

Jan 2011 - Present (14 years 5 months)

Managed invoices and documentation for logistics operations, ensuring accuracy and efficiency. This role involved critical support for the company's transport services.

Invoicing Documentation Management Logistics Divalto ERP Financial Reporting

Education

Degrees, certifications, and relevant coursework

SBS Informatique

Diploma in Informatique, Information Technology

Completed a program in Information Technology at SBS Informatique. Gained foundational knowledge in IT systems, software, and hardware. Developed practical skills in troubleshooting and technical support.