Mohamed Jalloh
@mohamedjalloh1
I troubleshoot enterprise and healthcare software issues, migrations, and user access.
United StatesWhat I'm looking for
I've supported healthcare scheduling and homecare management software at HHAeXchange, helping users resolve account access, navigation, data discrepancy, and application issues while maintaining detailed ticket records and healthcare privacy standards.
At DXC Technology, I delivered enterprise customer and technical support for application, account, and service issues in a high-volume, SLA-driven environment. I was selected for the migration triage team, where I supported domain and system transitions, login and access validation, post-migration troubleshooting, and complex escalations across multiple DXC sub-companies.
Alongside corporate support work, I provide independent technical services for individuals and small businesses, including hardware and software troubleshooting, installations, device setup, connectivity support, and basic networking guidance.
Experience
Work history, roles, and key accomplishments
Customer / Technical Support Specialist
HHAeXchange
Jun 2025 - Present (1 year 2 months)
Provide technical and customer support for healthcare scheduling and homecare management software. Assist users with account access, system navigation, data discrepancies, and application issues.
Freelance Technical Support & IT Services
Independent Contractor
Provide on-demand technical support, installations, and break/fix services for individuals and small businesses. Diagnose and resolve hardware, software, connectivity, and basic networking issues.
Customer Service Representative / Technical Support
Jul 2023 - Sep 2024 (1 year 2 months)
Delivered enterprise-level customer and technical support to internal and external users. Diagnosed and resolved application, account, and service-related issues while meeting SLA targets.
Customer Service Representative
Protolab
Mar 2021 - Oct 2021 (7 months)
Assisted customers with inquiries, order status, and issue resolution. Provided professional support via phone and digital channels.
Customer Service / Technical Support Contractor
Pyramid Consulting, Inc.
Mar 2023 - Present (3 years 5 months)
Provided technical and customer support as a contractor supporting DXC Technology. Managed inbound requests via phone, email, and ticketing systems.
Education
Degrees, certifications, and relevant coursework
Duval High School
High School Diploma, General Studies
Completed high school education and earned a diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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