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Mohamed Amin CHALABI

@mohamedaminchalabi

IT support technician at E-Kent who deployed connected industrial vending systems and supported users across N1/N2/N3.

At E-Kent, I integrated network equipment for intelligent industrial vending systems and installed and tested RFID/HID badge readers. I configured SPS SupplyPoint Systems and GBox, administered automation databases, and provided remote N2/N3 support.

At Columbia Global Centers Paris, I monitored more than 20 devices with Nagios, with MTTR under three hours for 90% of critical incidents. I also administered PfSense and supported a fleet of macOS devices.

At Wiis, I deployed connected medical-system solutions and administered and optimized SQL queries. I resolved 85% of support requests at first contact using ITIL v4 procedures.

At Grenoble École de Management – Paris, I administered Microsoft systems and handled GLPI tickets, while supporting Teams, Zoom, and VoIP. Earlier, during my network technician internship at Mairie de Lagny-sur-Marne, I maintained switches and routers and managed the firewall.

Experience

Work history, roles, and key accomplishments

Technicien IT Terrain

E-Kent

Apr 2026 - Jun 2026 (2 months)

Integrated network solutions for industrial vending machines, including 4G routers, VLANs, and RFID badge readers. Deployed and configured SPS and GBox software, provided N2/N3 remote support, and trained users.

SupplyPoint Systems GBox Routers VLAN TCP IP RFID SQL IoT

Consultant IT Junior

Columbia Global Centers Paris

Oct 2023 - Jun 2025 (1 year 8 months)

Monitored 20+ devices with Nagios, reducing unplanned interruptions by 40%. Administered PfSense firewalls and VPNs, managed 40+ macOS workstations, and handled 15-20 tickets daily under GLPI.

Nagios PFsense VPN MacOS MDM GLPI Acronis ITIL V4 AV Streaming

Technicien IT – Solutions Connectées

Wiis

Apr 2023 - Jun 2023 (2 months)

Deployed solutions for connected medical systems with rapid intervention times. Administered and optimized SQL queries, achieving 85% first-contact resolution using ITIL v4 procedures.

SQL Connected Medical Solutions ITIL V4 N1 N2 Support

Technicien Support IT

Grenoble École de Management

Aug 2022 - Apr 2023 (8 months)

Administered Microsoft environments including Active Directory, Office 365, Azure, and Exchange. Handled 30+ tickets daily under GLPI with 75% resolved within 24 hours, and supported endpoint security and collaboration tools.