Open to opportunities

Mohamed Amhana

@mohamedamhana

Motivated customer support professional delivering clear answers, resolving complaints, and supporting service improvement.

Morocco

Message

What I'm looking for

I’m looking for a role where I can handle customer inquiries, resolve complaints, and communicate product details clearly—while also applying my financial reporting and accounting experience in a fast-paced, supportive team.

I’m a motivated and adaptable customer support professional with experience in customer support, content moderation, and financial reporting. I answer customer inquiries by mail and call, explain features, pricing, usage, and policies clearly, and focus on ensuring a positive resolution. I’m quick to learn, eager to contribute, and committed to improving services based on customer feedback.

In addition, I’ve worked as an accountant, recording financial transactions and maintaining accurate records of income, expenses, and other financial activities. I handled payroll management, calculated wages and tax deductions and benefits, and generated balance sheets, income statements, and cash flow statements in compliance with accounting standards.

Experience

Work history, roles, and key accomplishments

Current

Customer Support

Current

Teleperforance

Oct 2021 - Present (4 years 9 months)

Answer customer inquiries via mail and calls, resolving complaints to ensure positive outcomes. Provide clear information on products/services, follow up on customer feedback, and improve service quality.

Email Support Phone Support Complaint Resolution Pricing and Policy Explanation

Accountant

Fiscolec

Jan 2021 - May 2021 (4 months)

Recorded financial transactions and maintained accurate income and expense records. Managed payroll calculations and produced balance sheets, income statements, and cash flow statements in line with accounting standards.

Transaction recording Income And Expense Tracking Payroll Management Tax Deductions Financial Statements Accounting Standards