Open to opportunities

Mohamed Abusem

@mohamedabusem

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Result-oriented mechanical engineer with expertise in client management.

Libya

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What I'm looking for

I am seeking a challenging role in an active organization where I can leverage my expertise in client management, inventory optimization, and team leadership.

I am a result-oriented professional with a Bachelor's degree in Mechanical Engineering and over 5 years of experience in various roles, including After Sales Administrator and Data Warehouse Administrator. My career has been marked by a successful launch and management of After Sales services, where I handled relationships with over 150 clients, including major corporations. I take pride in my ability to lead teams effectively, having directed a group of 8 technicians to deliver efficient workshop services that contributed to a 20% increase in client satisfaction ratings.

In my recent role as a Data Warehouse Administrator, I analyzed technical issues faced by sales and warehouse personnel, developing tailored solutions that enhanced customer interaction quality. My efforts led to a 20% boost in customer satisfaction scores within three months. I have a proven track record of optimizing inventory operations, overseeing procurement and distribution of spare parts, and implementing systems that ensure accuracy and efficiency in inventory management.

Experience

Work history, roles, and key accomplishments

Current

Data Warehouse Administrator

Current

Arkno Carpets & Flooring

May 2024 - Present (1 year 2 months)

Analyzed technical issues faced by sales and warehouse personnel, developing tailored solutions that enhanced customer interaction quality, leading to a 20% boost in customer satisfaction scores over three months. Transferred over 3,000 different item codes from a showroom to the main warehouse through ERP system and Excel Spreadsheets with 0% error.

ERP Microsoft Excel Data Analysis Inventory Management Customer Satisfaction Problem Solving

After Sales Administrator

Focus Engineering Co. LTD

Oct 2020 - Present (4 years 9 months)

Established and developed the After Sales services department from inception, achieving operational readiness within a record timeframe of 4 months. Managed communication with 12+ European and American brands, handling warranty claims, orders, and quotations.

Client Management Supply Chain Management Communication

Teaching Assistant

University of Khartoum

Jan 2020 - Present (5 years 6 months)

Instructed classes of over 100 students per grade, ensuring comprehensive understanding and engagement through effective teaching methods. Collaborated with lead instructors to design and implement curriculum improvements, resulting in a 20% increase in student comprehension and a 15% improvement in overall academic performance.

Instructing Curriculum Development Academic Performance Collaboration Public Speaking Teaching

Mechanical Engineer

CTC (Group AC Service - Elevators Service)

Nov 2018 - Present (6 years 8 months)

Calculated and optimized cooling load energy across multiple sites, improving operational effectiveness by 15%. Led the supervision of installing 4 elevators for Al-Tadamon Islamic Bank.

Mechanical Engineering Optimization

Education

Degrees, certifications, and relevant coursework

University of Khartoum

Bachelor of Mechanical Engineering, Mechanical Engineering

Grade: Honor

Completed a comprehensive curriculum in Mechanical Engineering, focusing on core principles, design, and analysis. Gained expertise in various mechanical systems and processes. Graduated with honors, demonstrating strong academic performance.