Mofe Abidoye
@mofeabidoye
Aspiring SOC Analyst combining SIEM detection skills with production-grade customer operations experience.
What I'm looking for
I’m an aspiring SOC Analyst (Level 1) with a strong customer operations and reconciliation foundation, and I’m actively building toward my next role through AltSchool Africa’s cybersecurity track. I bring production-grade ticket triage, SLA discipline, and incident-style documentation experience alongside developing hands-on detection and analysis skills.
In support roles across fintech and enterprise environments, I triaged and managed escalations end-to-end while maintaining structured documentation and knowledge bases. I’ve reconciled payment discrepancies, identified recurring issue patterns, and escalated systemic gaps to support structured root-cause analysis.
Through lab work, I’ve gained SIEM and detection confidence with Splunk and Wazuh, including log analysis, threshold-based SPL queries, time-series views, and MITRE ATT&CK mapping. I’ve also explored web application security (OWASP Top 10, DVWA, SQL Injection, XSS, CSRF) and cloud threat detection using AWS CloudTrail, CloudWatch, EventBridge, Lambda, IAM, and Secrets Manager–style detection ideas.
I’m especially drawn to roles where I can combine careful investigation with practical detection improvement—turning alerts into clear findings, mapping impact to frameworks, and documenting actions so teams can respond faster and smarter. I’m open to remote, hybrid, and on-site opportunities as I continue progressing from Level 1 toward a full SOC path.
Experience
Work history, roles, and key accomplishments
Customer Support Admin
Tech Studio Academy
Feb 2025 - Dec 2025 (10 months)
Triaged and tracked support tickets end-to-end while ensuring accurate case assignment and consistent SLA adherence. Maintained documentation and knowledge base articles, identified recurring issue patterns, and onboarded/trained new support agents on escalation workflows.
Customer Support Specialist
Honey Bucket
Mar 2024 - Jan 2025 (10 months)
Managed escalations for 100+ enterprise clients by reconciling account-level service issues while maintaining SLA compliance. Built and maintained a structured FAQ knowledge base, documented issues and resolutions for audit trails, and partnered cross-functionally to implement corrective actions.
Customer Care Representative
Roqqu Technologies Ltd
Oct 2022 - Jan 2024 (1 year 3 months)
Resolved 50+ weekly customer inquiries across chat, email, and phone in a crypto/fintech environment, achieving a 95% satisfaction rate. Identified transactional discrepancies for review, streamlined onboarding documentation to reduce setup time, and served as a feedback channel between users and product teams.
Education
Degrees, certifications, and relevant coursework
AltSchool Africa
SOC Analyst Pathway, Cybersecurity (SOC Analyst Pathway)
2025 -
Activities and societies: Hands-on coursework labs including SIEM log analysis (Splunk/Wazuh), OWASP Top 10 web testing, cloud threat detection (AWS), and security monitoring/compliance.
Completing the SOC Analyst Pathway within AltSchool Africa’s cybersecurity track, building toward a Level 1 SOC Analyst role.
Lagos State University
Bachelor of Science, Computer Science
2018 - 2022
Earned a B.Sc. in Computer Science at Lagos State University from 2018 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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