Shaimaa Mahmoud

I've applied business analysis frameworks at the Information Technology Institute (ITI), translating stakeholder needs into functional specifications, BRDs, and SRS documentation.

For KaMasry, a visa preparation platform, I analyzed 10+ competing travel platforms to identify feature gaps that informed MVP requirements and product prioritization.

I elicited requirements through interviews and surveys, prioritized 10+ features, and documented user stories, acceptance criteria, UML diagrams, process models, and wireframes using Jira, Figma, draw.io, and Excel.

My customer service experience at Intelcia strengthened my ability to analyze billing and technical issues, coordinate with internal teams, and communicate clearly across stakeholders.