Open to opportunities

Moataz Ayad

@moatazayad

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Experienced bilingual freelancer specializing in trauma counseling and AI annotation.

Egypt

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What I'm looking for

I seek a role that values ethical practices, offers growth opportunities, and allows me to leverage my skills in trauma recovery and AI.

With over 15 years of diverse experience, I am a bilingual freelance specialist passionate about mental health counseling and ethical AI development. My journey has equipped me with a unique blend of skills, enabling me to deliver high-quality work under pressure while supporting individuals in their trauma recovery.

As a trauma counselor, I provide empathetic, client-centered guidance to those healing from childhood trauma and addiction. My role as a freelance specialist has allowed me to complete over 300,000 tasks with an impressive 99.8% quality accuracy, supporting major global projects across various sectors, including Fashion, Travel, and E-commerce.

In addition to my counseling and freelance work, I have led training initiatives for multinational teams, designed curricula, and developed soft skills training. My commitment to continuous learning and collaboration drives my success in every project I undertake.

Experience

Work history, roles, and key accomplishments

Current

Drug Addiction & Trauma Counselor

Current

Private Practice

Jan 2008 - Present (17 years 6 months)

Provided one-on-one support to individuals healing from childhood trauma and addiction. Applied lived experience to deliver empathetic, client-centered guidance.

Empathy Mental Health Support

Current

Freelance Specialist

Current

OneSpace / FlyWheel (CrowdSource)

Jan 2018 - Present (7 years 6 months)

Completed over 300,000 tasks with a 99.8% quality accuracy. Delivered multilingual services including editing, writing, tagging, moderation, and quality assurance in Arabic and English.

Data Annotation Quality Assurance Content Moderation Technical Writing

Training Supervisor - Cisco Presales EMEA

Raya Corporation

Jan 2012 - Dec 2017 (5 years 11 months)

Led onboarding, technical training, and soft skills development for regional teams. Designed curriculum and conducted refreshers for continuous team development.

Training Delivery Curriculum Development Technical Training Soft Skills Team Leadership

Recruitment Manager

First Source Recruitment Agency

Aug 2010 - Dec 2011 (1 year 4 months)

Conducted face-to-face interviews and coordinated mass recruitment plans. Created reports, screened candidates, and represented the company at career events.

Recruitment Interviewing

Customer Service Representative (Tier 2) - Microsoft UK

Xceed Contact Center

Nov 2007 - Jul 2010 (2 years 8 months)

Handled customer complaints, provided troubleshooting, and documented support cases. Supported Microsoft UK customers as a Tier 2 representative.

Customer Service Troubleshooting Technical Support Documentation

Medical Representative

Kim Vet Pharmaceutical Co.

Feb 2004 - May 2004 (3 months)

Represented the company's pharmaceutical products. Engaged with clients to promote sales.

Medical Sales Client Relations Product Promotion Pharmaceutical Sales Sales Strategy

Technical Assistant

Microsoft Corporation

Jul 2006 - Nov 2007 (1 year 4 months)

Provided technical assistance to customers. Supported various Microsoft products and services.

Technical Support Customer Support Product Support Troubleshooting

Telesales Representative

Xceed Contact Center

Mar 2006 - May 2006 (2 months)

Engaged in telesales activities. Promoted products and services to potential customers.

Telesales Sales Customer Engagement Product Promotion Communication

Telesales Representative

Ameco Tech Corporation

Jun 2004 - Feb 2006 (1 year 8 months)

Performed telesales duties for the company. Contributed to sales targets through outbound calls.

Telesales Sales Customer Outreach Communication

Education

Degrees, certifications, and relevant coursework

Independent Practice

Certification, Trauma & Addiction Counseling

Engaged in ongoing training and practical application in Trauma & Addiction Counseling. Developed expertise in supporting individuals through recovery and healing.