mmunoz User
@mmunozuser
I keep enterprise applications available through 24/7 L1/L2 support, monitoring, incident resolution, and systems administration.
SpainWhat I'm looking for
At Sportradar, I provide 24/7 application support and monitoring in high-availability environments, helping maintain service continuity through Grafana, Zabbix, and proactive alert detection.
I manage incidents in Jira, ServiceNow, and Freshdesk, working within SLAs to prioritize, escalate, and resolve issues. I use LogViewPlus and SQL in Oracle SQL Developer for root-cause analysis and production service stabilization.
Previously at Ayesa, I delivered L1/L2 enterprise application support, coordinated with development, systems, and business teams, and documented procedures for knowledge transfer.
I’ve also administered servers and IT infrastructure, including Active Directory user management, backups, monitoring, and network and system incident response. I’m continuing to build my cybersecurity and Dynatrace observability/APM capabilities.
Experience
Work history, roles, and key accomplishments
Provided 24/7 application support in high-availability environments, ensuring service continuity. Managed incidents via ITSM platforms and performed proactive monitoring with Grafana and Zabbix.
Education
Degrees, certifications, and relevant coursework
IES Triana
ASIR, Network Systems Administration
2020 - 2022
Completed ASIR — Network Systems Administration program at IES Triana, Seville, from 2020 to 2022.
Walton Palmer
Cambridge English B2 First (FCE), English
Achieved Cambridge English B2 First (FCE) certification at Walton Palmer, Seville.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
Skills
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