MJMm Jarder
@mmjarder
Customer service specialist with Salesforce, Genesys Cloud, and training experience.
PhilippinesWhat I'm looking for
I am a dedicated customer service specialist with extensive hands-on experience in healthcare benefits, billing, and credit departments. I consistently deliver quality support using Salesforce, Genesys Cloud, Calabrio, and related call-queue tools.
I have served as a trainer and seasonal supervisor, onboarding new and seasoned agents, assessing fit, and guiding performance to ensure exceptional customer outcomes. I emphasize problem-solving, attention to detail, and adherence to HIPAA privacy compliance.
My background includes email, chat, cold-calling, and phone queue support across multiple employers, resolving escalations and handling irate customers professionally. I am proficient with Power BI for insights and reporting and I regularly perform ad hoc tasks to support operational needs.
I am a proactive, quick learner and team player who enjoys coaching others and improving processes to meet deadlines and maintain service quality. I seek roles where I can apply my training experience and technical toolset to improve customer experience and team performance.
Experience
Work history, roles, and key accomplishments
IQCustomer Service Representative
iQor
Sep 2023 - Nov 2025 (2 years 2 months)
Supported members during open enrollment and benefit setup as a third-party administrator, guiding users through account access and eligibility using Salesforce and Genesys Cloud.
Trainer / Seasonal Supervisor
iQor
Sep 2023 - Nov 2025 (2 years 2 months)
Trained and temporarily supervised new and seasoned healthcare contact center agents, filtering and recommending top performers to permanent supervisors to ensure consistent, high-quality patient support.
IQCustomer Service Representative
iQor
Nov 2021 - Apr 2022 (5 months)
Handled credit department tasks including payment arrangements and appointment scheduling for utility meter services, ensuring accurate follow-up and customer satisfaction.
Customer Service Representative
Ubiquity Global Services
Apr 2021 - Aug 2021 (4 months)
Resolved billing and card-related inquiries for customers, de-escalated upset callers, and delivered solutions-focused support in a high-volume contact center.
English Tutor
ESL Online Teaching
Feb 2021 - Apr 2021 (2 months)
Taught basic English to Vietnamese learners aged 3–17, developing age-appropriate lessons to improve verbal and written language skills.
TEProvided email and chat support for a local ISP handling billing inquiries and overdue statements, resolving customer questions and escalating issues as needed.
Education
Degrees, certifications, and relevant coursework
La Consolacion College Bacolod
Senior Highschool Graduate, Tourism (TVL)
2018 - 2020
Completed Senior High School with a TVL specialization in Tourism, focusing on practical tourism and hospitality skills.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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