MISS JIGYASA SHARMA

Researched, developed, and authored technically focused content including project API documentation using Swagger. Owned end-to-end content creation with reviews, final approvals, and publishing, and partnered with marketing on content strategy and messaging.

Conducted case studies across multiple concurrent projects and documented systems for RPA, transaction management, and US insurance claims from start to finish. Interviewed stakeholders, researched industry trends, resolved usability/currency issues, and produced weekly and monthly reports for revision and submission.

Wrote and regularly updated SOPs and job aids to create a centralized repository for internal processes. Conducted quality assurance checks, managed review/approval workflows, and collaborated with content experts to produce supporting materials while adhering to style guidelines.

Investigated suspicious activity and behavior on the Nautilus tool to reduce risk to customers on client websites. Communicated with buyers, merchants, and internal customers to analyze risk, take appropriate actions, manage client databases, and escalate complex issues.

Monitored and managed end-to-end resolution of end users' accounts for transactions coming through customers’ accounts. Identified suspicious/high-risk activity, detected forgery/fraud, applied safeguards, escalated complex problems, and coordinated with stakeholders and onsite teams.

Worked in a 24/7 Google AdWords sales engine process supporting large-scale clients. Managed and updated AdWords accounts, analyzed campaign performance, implemented client-requested changes, and handled cases within TAT through queue-based daily follow-up.

Edited, proofread, and wrote content on CMS including product descriptions and short website articles, following content health checks and online research. Trained junior resources on page authoring, supported formatting/meta-tagging and uploads per style guidelines, and coordinated assignments and delivery status.

Edited journal and technical documents (JAP, APL, PRB) according to the American Institute of Physics style sheet. Ensured author consistency and maintained formatting standards while carrying out proofreading and revisions for publication.

Grade: 70.13%

Completed PGDBM (Distance Learning) through IMT-CDL at IMT-Ghaziabad with an aggregate of 70.13%.

Grade: 67.40%

Completed B.Tech in Electrical and Electronics Engineering, affiliated to U.P.T.U., with an aggregate of 67.40%.

Grade: 65.60%

Completed I.S.C. (12th) with an aggregate of 65.60%.

Grade: 78.50%

Completed I.C.S.E. (10th) with an aggregate of 78.50%.