Open to opportunities

Mir Imad Ahmed

@mirimadahmed

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Senior AI engineer building scalable conversational AI and backend infrastructures.

United Kingdom

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What I'm looking for

I seek senior roles building scalable, low-latency conversational AI and backend platforms with cross-functional impact and strong engineering culture.

I build large-scale conversational AI infrastructure that powers chat, email, and voice automation for thousands of businesses, combining LLM integration with resilient, low-latency backend architectures. I have driven systems that process millions of conversations daily, reduced latencies from 700ms to 100ms, and improved user satisfaction by 30%.

My experience spans microservices, AWS, observability, and cross-functional collaboration across product and ML teams. I lead engineering efforts focused on scalability, performance tuning, and reliable production deployments, delivering customer-centric AI products at companies ranging from startups to high-growth SaaS.

Experience

Work history, roles, and key accomplishments

Current

AI Engineer PE3

Current

Intercom

Jun 2025 - Present (5 months)

Design and operate large-scale conversational AI infrastructure for chat, email, and voice, enabling autonomous agents for 30,000+ businesses while ensuring sub-100ms response latency and high reliability.

Golang Ruby on Rails AWS DynamoDB Redis Microservices Event Driven Architecture

Senior AI Engineer

Respond.io

Nov 2023 - May 2025 (1 year 6 months)

Led development of AI agent messaging infrastructure handling 13M+ daily conversations, reduced response latency from 700ms to 100ms and improved user satisfaction by ~30%.

Golang TypeScript DynamoDB Redis Distributed Systems Performance Optimization

Senior Software Engineer

Nimblebot

Jul 2022 - Nov 2023 (1 year 4 months)

Led a team of 6 as product engineer building scalable web and mobile architectures for clients including PayPal and Coursera, and spearheaded development of the Hyyp social impact mobile app.

Golang Vue.Js TypeScript Solidity CloudFormation Docker CI CD

Software Engineer

Southville Solutions

Feb 2019 - Jun 2022 (3 years 4 months)

Engineered a biotech research SaaS platform that cut project turnaround time by 40% and supported 250+ active projects; delivered healthcare portals and form builders used by millions in Canada.

Vue.Js Angular TypeScript PHP Azure Pipelines SaaS RESTful APIs

Software Engineer

Smart Coders

Sep 2016 - Feb 2019 (2 years 5 months)

Developed and maintained scalable web applications and APIs using Node.js, Golang and PHP; managed databases and CI/CD, and enforced security best practices across deployments on AWS.

Node Golang PHP MySQL MongoDB AWS EC2 S3 RDS Lambda CI CD OAUTH2

Education

Degrees, certifications, and relevant coursework

COMSATS Institute of Information Technology

Bachelor of Science, Software Engineering

2012 - 2016

Activities and societies: Guinness World Records participation (Hajj Hackathon); certifications in Web Components and Scrum; languages: English, Urdu.

Completed a Bachelor of Science in Software Engineering with coursework focused on software development, systems engineering, and related technologies.