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Mirian Onwusor

@mirianonwusor

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Customer Success and Support at MFG Hair & Beauty Salon, who raised repeat bookings from 45% to 75%.

Nigeria

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What I'm looking for

I’m seeking remote Customer Success, Customer Support, or Client Relations roles.

At MFG Hair & Beauty Salon, I own retention and the client lifecycle for 200+ repeat clients. I built a client health-tracking sheet and proactive follow-up playbook that increased the return rate from 45% to 75%.

I also introduced a 48-hour check-in and pre-booking system that reduced no-shows by 50%. Referrals grew to 30% of new clients in eight months.

At MFG Hair & Beauty Salon, I trained and managed six junior stylists on customer service and appointment management. I also drove revenue through premium care packages and referral incentives.

Previously, at DRESSME OUTLET, I supported customers of a fashion e-commerce platform, handled orders and delivery tracking, and resolved complaints and returns. I’m seeking remote Customer Success, Customer Support, or Client Relations roles.

Experience

Work history, roles, and key accomplishments

Current

Founder / Customer Experience Manager

Current

MFG Hair & Beauty Salon

Jan 2020 - Present (6 years 10 months)

Owned retention and client lifecycle for 200+ repeat clients, increasing return rate from 45% to 75% and reducing no-shows by 50%. Trained and managed a team of 6 junior stylists.

Customer Retention Client Lifecycle Management CRM team training Upselling Appointment Management Referral Programs

Communication Officer / Customer Service

DRESSME Outlet

Jan 2017 - Dec 2018 (1 year 11 months)

Provided customer support via phone, email, and chat for a fashion e-commerce platform. Managed order processing, tracked deliveries, and resolved complaints to maintain high customer satisfaction.

Customer Support Order Processing Logistics Coordination Complaint Resolution Loyalty Programs social media engagement