MKmiriam njeri kamundi
@miriamnjerikamundi
Dynamic client support supervisor passionate about team leadership and customer experience.
KenyaWhat I'm looking for
I am a dynamic and results-driven professional with a strong passion for leading and developing high-performing teams. Currently pursuing a Diploma in IT and Entrepreneurship at Akirachix Training Institute, I am focused on optimizing customer onboarding workflows and leveraging my expertise in visa processing and customer education. My commitment to fostering collaboration across departments drives operational excellence, ensuring outstanding customer experiences.
In my recent role as a Support Associate at YellowCard Financial, I addressed customer queries through various channels, providing timely and professional responses. I successfully assisted users with account access, transaction processing, and platform functionality, while also investigating and resolving complaints. My leadership skills were highlighted when I led a team to exceed sales goals while maintaining excellent customer satisfaction scores, showcasing my ability to drive results in a fast-paced environment.
Experience
Work history, roles, and key accomplishments
Client Support Supervisor
NALA Money
Jun 2024 - Present (1 year)
Dynamic professional leading a team of Mobility Specialists focused on optimizing customer onboarding workflows. Expertise in visa processing, customer education, and process improvement to enhance customer experiences. Committed to fostering collaboration and driving operational excellence.
KYC Analyst
Yellow Card Financial
Jan 2023 - Dec 2023 (11 months)
Conducted customer verification and background checks in compliance with KYC and AML policies. Reviewed documents for identity validation, monitored transactions for suspicious activities, and collaborated with compliance teams to address KYC-related issues.
Support Associate
Yellow Card Financial
Jan 2023 - Nov 2023 (10 months)
Provided customer support via email, live chat, and phone, addressing queries related to account access and transaction processing. Investigated complaints and collaborated with internal teams to enhance the customer experience.
Education
Degrees, certifications, and relevant coursework
Akirachix Training Institute
Diploma, Information Technology and Entrepreneurship
2024 -
Studying Diploma in IT and Entrepreneurship, focusing on customer support and operations, with an emphasis on building sustainable relationships and trust with customer accounts.
Kabete High School
Kenya Certificate of Secondary Education, General Education
Completed Kenya Certificate of Secondary Education.
Rukubi Primary School
Kenya Certificate of Primary Education, General Education
Completed Kenya Certificate of Primary Education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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