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Millard Mbohani

@millardmbohani

Customer Support Specialist at INFLUX who resolved e-commerce order, payment, return, and refund issues through Gorgias and Shopify.

Kenya

Message

At INFLUX, I supported e-commerce customers remotely through email and ticket-based channels. Using Gorgias and Shopify, I investigated order, payment, shipping, return, and refund concerns and followed inquiries through to resolution.

At WEBZCODE AFRICA, I provided website support and administration, handling maintenance, updates, and troubleshooting for clients. I also communicated solutions clearly and followed up on support requests.

As a freelance Web Developer | SEO Specialist, I provide website development, maintenance, and technical support to clients. I also assist with WordPress administration and SEO, and troubleshoot website issues.

Experience

Work history, roles, and key accomplishments

Current

Web Developer | SEO Specialist

Current

Freelance

Jul 2026 - Present (4 months)

Provided website development, maintenance, and technical support services to clients. Managed multiple client tasks independently while maintaining deadlines and quality standards.

WordPress SEO Technical Troubleshooting Website Administration HTML CSS JavaScript

Customer Support Agent

Influx

Jun 2021 - Jun 2026 (5 years)

Delivered remote customer support for e-commerce businesses, assisting customers through email and ticket-based support channels. Managed customer inquiries using Gorgias and Shopify, resolving order, payment, and product-related issues.

Gorgias Shopify Email Support Ticket Management Order Processing Returns Refunds Customer Complaint Resolution

Web Support Specialist | Web Administrator

Webzcode Africa

Jan 2018 - Apr 2021 (3 years 3 months)

Provided technical and website support to clients, responding to inquiries and resolving reported issues. Managed website administration, updates, maintenance, and troubleshooting.

Website Administration Technical Troubleshooting Content Management Customer Support

Computer Support Specialist

Technosoft Systems

Jan 2015 - Dec 2017 (2 years 11 months)

Provided technical assistance and troubleshooting for computer hardware, software, and related IT issues. Diagnosed technical problems and implemented appropriate solutions.

Technical Troubleshooting Hardware Software System Maintenance